Privacy Policy
1. Introduction
At Gastro EndoCare, we place great importance on protecting your personal information. This policy explains what data we collect, why we collect it, how we use it, and the rights you have.
2. Scope of the Policy
This policy applies to all visitors to our website www.gastroendocare.com, our patients, and anyone interacting with our services online or offline.
3. Information We Collect
| Type of Data | Examples | Legal Basis |
|---|---|---|
| Identification Data | First and last name, date of birth, patient file number | Legitimate interest & legal obligations |
| Contact Information | Mailing address, email, phone numbers | Consent |
| Medical Data | Symptoms, medical history, examination reports | Provision of healthcare services |
| Technical Data | IP address, browser type, and server logs | Legitimate interest (security) |
4. Telephone Calls and Recordings
When you communicate with us by telephone, we use a call management technology provider, Cimtel, in particular for call routing, monitoring, and analysis. For quality assurance, training, and request follow-up purposes, calls may be recorded.
Access to recordings is strictly limited to authorized individuals. Unless required by law or for a legitimate retention purpose (e.g., handling a complaint or a legal matter), recordings are kept for a maximum of 30 days and are then deleted.
The person responsible for data protection is Dr. Philippe Coussa.
5. Purpose of Use
- Healthcare services: appointment scheduling, diagnosis, and follow-up.
- Communication: sending confirmations, reminders, and relevant information.
- Website improvement: traffic analysis, bug detection, and optimization of user experience.
- Compliance: meeting legal and regulatory obligations in healthcare.
6. Sharing of Information
We never share your data for commercial purposes. Information may, however, be disclosed to:
- Partner healthcare professionals, when necessary for your care.
- Service providers (e.g., web hosting, electronic medical records) under strict confidentiality agreements.
- Competent authorities when required by law.
7. Cookies and Similar Technologies
Our site uses essential and analytical cookies. You can adjust your preferences in your browser settings. Refusing certain cookies may limit the proper functioning of the site.
8. Data Retention
Information is retained for the duration necessary for the purposes mentioned or according to legal requirements (e.g., patient records: 10 years after the last visit).
9. Security Measures
- Encrypted transmission (HTTPS, SSL/TLS).
- Access to records is restricted by strong authentication.
- Regular backups and secure storage.
10. Your Rights
You may:
- Request access to or correction of your data.
- Withdraw your consent (where applicable).
- Request portability or deletion of your data, within legal limits. To exercise these rights, contact us using the information below.
11. Contact Information
Gastro EndoCare Clinic
100 Rockland Road, Suite 110, Mount Royal, Quebec H3P 2V9
Email: info@gastroendocare.com
12. Policy Updates
This policy may be updated at any time to reflect legislative changes or our internal practices. The date of the last update is indicated below.
Last updated: February 2, 2026